Refund and Returns Policy

Overview

Effective Date: August 1, 2024

At Knot & Purl Craft Studio, we strive to ensure that you are satisfied with your purchases and experiences. This Refund and Return Policy outlines the terms and conditions for returning items and requesting refunds for products and services purchased from our studio.

Retail Products

Eligibility for Returns:

Products must be returned within 30 days of the purchase date.
Items must be unused, in their original packaging, and in the same condition as when purchased.
Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items:

Gift cards
Custom or personalized items
Clearance or sale items

Return Process:

To initiate a return, please contact us at [email protected] or 617-307-3447.
Once your return is approved, send the item to:
Knot & Purl Craft Studio
17 Lincoln Street, Newton Highlands, MA

Refunds:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Workshops and Classes

Cancellation and Refunds:

Cancellations made more than 7 days before the scheduled workshop or class will receive a full refund.
Cancellations made within 7 days of the scheduled workshop or class are eligible for a 50% refund.
No refunds will be given for cancellations made less than 24 hours before the scheduled workshop or class.

Rescheduling:

If you need to reschedule your participation in a workshop or class, please contact us at [Insert Email Address] or [Insert Phone Number] at least 24 hours in advance.
We will do our best to accommodate your request and reschedule you for a future session.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 17 Lincoln Street, Highlands, MA.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Knot & Purl
17 Lincoln Street, Newton Highlands, MA
[email protected]
617-307-3447

Thank you for choosing Knot & Purl Craft Studio. We appreciate your business and are committed to providing you with high-quality products and exceptional service.